![]() ![]() Amtrak’s virtual agent, Julie, helps passengers pick the right route and book reservations for a trip, for example. They can also respond to inquiries for tracking or help repeat customers quickly reorder. ![]() Placing and tracking ordersĬhatbots can efficiently accept secure online orders. They can also guide customers through complex processes, such as setting up a new account or customizing your product. Answering FAQĬhatbots can help your customers navigate a large section of online resources or find answers to common questions. Some smart use cases for a chatbot include, but aren’t limited to, the following: 1. The AI interprets the questions and messages a person sends and replies with answers based on the information in its database. What is a chatbot?Ī chatbot is an AI program that simulates conversations with humans. Let’s learn more about chatbots and how you can use them for customer support. They have a more established history than generative AI platforms, and your customers can ask to have a human intervene when necessary. If you’re considering implementing more AI tech at your company, customer service chatbots are a good place to start. ChatGPT’s popularity has entrepreneurs thinking about how AI can lighten their workloads and make their customers happier. In November 2022, OpenAI’s ChatGPT sparked an artificial intelligence (AI) boom across the tech and business worlds. How will you drive more value to your customers with a chatbot?Īrtificial Intelligence (AI) Brings New Life to Chatbots.Perform regular maintenance and updates.Keep your company and customer data private.Artificial Intelligence (AI) Brings New Life to Chatbots. ![]()
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